Player Safety First

Responsible Gaming at rs89

Cricket betting and casino games should be about fun and excitement — the same energy you feel watching a last-over thriller at National Stadium Karachi. rs89 is committed to keeping that experience safe, fair, and firmly in your control.

21+

The rs89 platform is strictly for players aged 21 years and above.

Gambling Can Be Addictive — Know the Signs

For most players in Pakistan, betting on PSL matches or spinning slots on rs89 is pure entertainment. But for a small number of people, gambling can spiral into something harmful. rs89 takes this seriously. If you or someone you know is showing signs of problem gambling — chasing losses, hiding activity from family, or feeling anxious when not playing — please use the tools on this page or reach out to our support team immediately. Help is available and confidential.

Your Safety Tools on rs89

rs89 provides a full suite of player protection tools, available directly within your account settings at any time. No waiting, no complicated process — just instant control.

Deposit Limits

Set a daily, weekly, or monthly cap on how much PKR you deposit into your rs89 account. Once a limit is in place, it cannot be increased for at least 24 hours — giving you a genuine cooling-off period before any change takes effect. Decreasing a limit is immediate.

Session Time Limits

Decide upfront how long you want to play in a single session. rs89 will send you a reality-check notification at your chosen interval — say, every 60 minutes — showing you how long you have been active and how your balance has moved during that session.

Loss Limits

Cap the maximum amount you are willing to lose over a set period. When your net loss reaches the limit you have chosen, the platform will automatically prevent further real-money play until the limit period resets. This is one of our most powerful tools for staying in budget.

Self-Exclusion

Request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During exclusion, your account is locked, all marketing stops, and re-registration is blocked. This is our strongest player protection measure and is taken extremely seriously by the rs89 team.

Take a Break

Not ready for full self-exclusion but need a short pause? The "Take a Break" option lets you temporarily close your account for 24 hours, 7 days, or 30 days without permanently excluding yourself. A useful option when life gets busy — whether it is exam season in Lahore or a family gathering in Karachi.

Marketing Opt-Out

You can opt out of all promotional communications from rs89 at any time — bonus offers, PSL promotions, and casino notifications included. Simply update your preferences in account settings or contact our support team. Opting out of marketing does not affect essential account-related communications.

How to Self-Exclude

Activating self-exclusion on rs89 takes less than two minutes. Here is exactly what to do. If you run into any difficulty, our support team is available around the clock to process your request manually — no questions asked, no delays.

1
Log in to Your rs89 Account

Head to rs89.im and sign in using your registered credentials. If you cannot access your account, contact support directly at [email protected].

2
Open Account Settings

Click your profile icon in the top right corner, then navigate to "Responsible Gaming" within the settings menu.

3
Select Self-Exclusion

Choose the "Self-Exclusion" option from the list of responsible gaming tools. Select your desired exclusion period — from 30 days up to permanent.

4
Confirm Your Request

Review the terms of your chosen exclusion period and confirm. Your account will be locked immediately upon confirmation. You will receive an email notification to your registered address.

5
Request a Withdrawal (If Applicable)

Any remaining balance in your account at the time of self-exclusion can be withdrawn. Contact [email protected] to arrange this — funds will be returned to your JazzCash, EasyPaisa, or bank account within the standard processing window.

Important: Self-exclusion requests are processed instantly by our automated system. During a self-exclusion period, attempts to create a new rs89 account using the same identity documents or payment methods will be detected and blocked.

Player Protection Limits

The table below summarises all available limit types on rs89, their adjustment rules, and how quickly changes take effect. Setting lower limits is always immediate — we never make it difficult to reduce your exposure.

Limit Type Options Decrease Increase
Deposit Limit Daily / Weekly / Monthly Immediate 24h cooling-off
Loss Limit Daily / Weekly / Monthly Immediate 24h cooling-off
Session Time Limit 30 min / 1h / 2h / Custom Immediate 24h cooling-off
Take a Break 24h / 7 days / 30 days Immediate After period ends
Self-Exclusion 30d / 90d / 6m / 1yr / Permanent Immediate After period + review
Reality Check 30 min / 60 min / 2h Immediate Immediate

Are You Playing Safely?

Honest self-reflection is the first step. If you answer "yes" to two or more of the following questions, we strongly encourage you to use rs89's responsible gaming tools or speak with a support professional.

Q1

Have you ever spent more money on gambling than you originally intended, even after telling yourself you would stop?

Q2

Have you borrowed money, sold belongings, or used essential household funds (rent, groceries, utility bills) to continue gambling?

Q3

Do you find yourself chasing losses — placing more bets to try to win back money you have already lost?

Q4

Have family members, friends, or colleagues in Karachi, Lahore, or elsewhere expressed concern about the time or money you spend gambling?

Q5

Do you feel restless, irritable, or anxious when you are unable to gamble, or when you try to cut down?

Q6

Have you ever hidden your gambling activity — deleting browser history, using a separate account, or lying about where money has gone?

Q7

Has gambling affected your work performance, studies, sleep, or personal relationships in a negative way?

If two or more answers are "yes", please consider activating a self-exclusion period or contacting our support team at [email protected]. Reaching out is a sign of strength, not weakness.

Protecting Minors

rs89 operates under a strict 21+ policy across all its products — cricket betting, PSL markets, live casino tables, slots, Plinko, and every other game on the platform. This is non-negotiable. We verify age at registration and may request additional documentation at any point if we have reason to believe a player may be underage.

If you share a device with younger family members — common in households across Islamabad, Faisalabad, and beyond — we strongly recommend using your device's built-in parental controls and always logging out of your rs89 account when not in use. Never share your login credentials with anyone.

Any account found to have been registered by a person under 21 will be immediately and permanently closed. Any deposits made will be returned to the original payment source — JazzCash, EasyPaisa, or bank account — and no winnings will be paid out.

KYC Verification Process

What to expect when we verify your identity

All rs89 players must pass Know Your Customer (KYC) verification before withdrawals are processed. Documents we accept include:

  • Pakistan National Identity Card (CNIC / NICOP)
  • Valid Pakistani Passport (data page)
  • Government-issued driving licence with date of birth
  • Recent utility bill or bank statement as proof of address
  • Selfie with document (liveness check) where required
Reminder: KYC documents are handled securely and used solely for age and identity verification. See our Privacy Policy for full details.

rs89's Commitment to Safe Play

Responsible gaming is not just a checkbox for rs89 — it is built into how we operate the platform every single day. Here is what that commitment looks like in practice.

Licensed & Regulated

rs89 operates under an internationally recognised gaming licence. Our licensing framework requires us to maintain responsible gaming programmes, undergo regular audits, and comply with player protection standards set by the issuing authority. Responsible gaming obligations are a condition of our licence — not optional.

Ongoing Player Monitoring

Our responsible gaming team proactively monitors player activity for patterns that may indicate problem gambling — such as rapid deposit sequences, unusual session lengths, or sudden large increases in stake size. Players showing these signals may be contacted by our team and offered support tools before any harm escalates.

Trained Support Staff

Every member of the rs89 customer support team receives dedicated responsible gaming training. They understand the signs of problem gambling and are equipped to handle sensitive conversations with empathy and discretion — whether you are reaching out from Karachi, Lahore, or anywhere else in Pakistan.

No Credit for Gambling

rs89 strictly prohibits the use of credit facilities to fund gambling activity. We do not offer credit accounts or allow players to gamble on borrowed money through our platform. All play must be funded by your own verified funds via JazzCash, EasyPaisa, bank transfer, or other accepted payment methods.

Play Smart. Play Safe. Play on rs89.

Join over 500,000 Pakistani players who enjoy cricket betting, PSL markets, live casino, slots, and Plinko responsibly. Set your limits before your first deposit and keep the game fun — always. 21+ only.